Returns & Exchanges

At Monte Carlo, we strive to ensure your premium fashion experience is seamless, offering a hassle-free 15-day return and exchange policy for all unworn garments with original tags intact. Whether it is a fit issue or a change of heart, we are committed to making your wardrobe update effortless.

Return Process

• 1.
  Initiate Request

  Log into your Monte Carlo account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

• 2.
  Pack the Items

  Securely place the unused apparel in its original packaging, ensuring all brand tags, labels, and the invoice are included.

• 3.
  Schedule Pickup

  Once your request is submitted, our logistics partner will arrange a convenient pickup from your doorstep within 24 to 48 hours.

• 4.
  Quality Check & Refund

  After the item reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5-7 business days.